Return and exchange conditions
First: return and exchange due to a defect or error from the merchant
The customer has the right to exchange or return if: a confirmed manufacturing defect or receiving a product not matching the order, and in this case: exchange or return without any additional fees, and the store bears the shipping costs.
Second: return and exchange due to "change of opinion"
The customer has the right to request an exchange or return within 7 days from the date of receiving the product, provided the following is available:
The product is in its original condition at the time of sale
Not used, installed, or operated
The original packaging (box, labels, accessories) is complete
The product is resellable as new without any loss of value
Attach the purchase invoice
If any of the above conditions are not met, the store has the right to refuse the request for exchange or return.
Third: products not eligible for return or exchange
Return or exchange cannot be made in the following cases:
Loss of the product’s original condition or packaging
Use, installation, or operation of the product
Tampering with the product or damaging its accessories
Products made to the customer’s request (if any)
Fourth: shipping and return
The customer bears the shipping costs in case of "change of opinion"
The product must be returned in the same way as the original packaging to ensure acceptance
If the customer does not receive the shipment from the shipping company within 5 days, it will be returned to the store, and in this case, the store bears no cost for reshipping the product to the customer
If the product is reshipped to the customer, new shipping fees will be charged to the customer
Fifth: warranty
The warranty period for products begins from the date the customer receives the product, not from the purchase or invoicing date
The warranty covers only manufacturing defects and does not include misuse, incorrect installation, or damage caused by the customer
Sixth: general notes
The establishment reserves the right to assess the condition of the product upon receipt before accepting any request for exchange or return
Any missing accessories or packaging may lead to rejection of the request or deduction from the value
All requests are subject to the systems and regulations of e-commerce approved in the Kingdom of Saudi Arabia, Ministry of Commerce
Return, exchange, and non-receipt of shipments policy
This policy is subject to the provisions of the e-commerce system in the Kingdom of Saudi Arabia and its executive regulations, and the customer’s completion of the purchase process is considered explicit approval of all the following terms:
First: return and exchange period
The customer has the right to request an exchange or return within a period not exceeding (7 days) from the date of receiving the product, according to the following controls:
The product is in its original condition without use or damage
It is in its original packaging with all accessories
It is not one of the products that cannot be returned according to applicable regulations (such as consumables or opened products that are affected by their nature)
The store reserves the right to examine the product and assess its condition before accepting the return or exchange request
Second: not receiving the shipment from the shipping company
If the customer does not receive the shipment, or refuses to receive it, or does not respond to the shipping company’s delivery attempts, or returns the shipment due to non-receipt, this is considered a breach of the customer’s obligation to receive the order, and the following applies:
The customer bears full responsibility for not receiving the shipment after it has been shipped and sent from the store
The customer cannot claim a refund of shipping fees or any costs incurred from shipping or returning
The store has the right to deduct shipping costs (going and returning) and any operational or logistical fees related to returning the shipment
The store has the right to reship the product to the customer after paying all due costs in advance, or cancel the order with deduction of actual costs
Third: expiration of the return period or product use
The customer cannot request a return or exchange in the following cases:
After the (7 days) period from the date of receiving the product
If the product has been used or opened, changing its original condition
If the product is damaged due to misuse or failure to follow operating instructions
The store has the right to accept or reject the return request based on the actual condition of the product upon receipt
Fourth: statutory exceptions
Some products are exempt from the return and exchange policy according to Saudi regulations, including but not limited to:
Products made or customized according to the customer’s request
Products that cannot be resold for health or operational reasons after opening
Fifth: general provisions
This policy is an integral part of the store’s terms and conditions
The store has the right to modify this policy at any time, and the modifications become effective immediately upon publication in the store
In case of any dispute, reference is made to the systems of the Ministry of Commerce in the Kingdom of Saudi Arabia and the competent authorities
